Support
Help, contact and resources
Re-run product tour
Take the guided walkthrough of ordering, formulary and approvals.
Raise a ticket
Report an issue with an order, invoice or your account.
Frequently asked questions
How is my formulary priced?
Your formulary is seeded by Dentstock from your prior invoice at pre-negotiated prices — a curated, convenient ordering surface.
Why did my order need approval?
Only over-budget orders route to an Admin before they're placed — everything else is governed by permissions. See Settings → Permissions.
How are my orders sent to suppliers?
Each supplier has a fulfilment mode — API (placed & tracked automatically), PDF PO (an auto-generated purchase order is emailed), or Manual (placed by Dentstock on your behalf). For PDF PO and Manual, status is mirrored back to you.
How do I add a team member?
Admins can invite users in Settings → Practice accounts with a location scope and role. The invitee sets their own password.
How do I change or cancel my subscription?
Subscriptions run on a 12-month contract. To make changes or cancel, email support@dentstock.co.uk.